FAQs
Below you will find answers to the most frequently asked questions. If you cannot find the solution to your problem below, please visit the TeamLook Forums or the Support Page for further help.
Installation & Upgrades
QI previously purchased an activation code for TeamLook and I just installed the latest v1.5 version on my machine. I am no longer activated, why?
AIf you had a previous version of TeamLook installed on your machine before upgrading to v1.5, you will need to re-enter your activation code which you received when purchasing TeamLook. If you no longer have your activation code, please contact TeamLook@personifydesign.com to assist you with this matter.
QAfter installing TeamLook, I load Outlook but I do not see the 'TeamLook' menu bar. Why is TeamLook not installing correctly on my machine?
A-1 In order to have Outlook and VSTO (Visual Studio Tools for Office) tell you about problems/exceptions before TeamLook has been loaded, add the following two environment variables to a command prompt and then launch outlook.exe. Upon receiving the exception, please copy and paste the exception and mail it to teamlook@personifydesign.com. We really appreciate your assistance in making TeamLook better!
Upon startup, make sure that TeamLook is enabled as a COM Plugin.
Steps
1Open 'Tools->Options' and select the 'Other' Tab.
2Click the 'Advanced Options' button then the 'COM Add-Ins...' button (this will open a new dialog).
3Verify that TeamLook is checked and the Load Behavior is 'Load at Startup'.
If the box is not checked, TeamLook will be disabled. Reset this to the checked state. Every time the plugin fails to load, this will get reset to something other than 0x3.
Steps
4Close Outlook 2003
5Go to Start | Run | enter cmd.exe in the command line and click OK.
6set VSTO_SUPPRESSDISPLAYALERTS=0
7cd "%systemdrive%\program files\microsoft office\office11"
(or for Outlook 2007)
cd "%systemdrive%\program files\microsoft office\office12"
8outlook.exe (You may now need to repeat steps 1-3.)
At this point, if there was an error at the VSTO layer while loading TeamLook, a dialog will show up informing you of the specific exception that occurred. Please copy and paste the exception and send it to teamlook@personifydesign.com. We really appreciate your assistance in making TeamLook better!
A-2 In certain cases, Outlook may block the loading of all addins. This can be for a variety of reasons. Please be sure that the 'Addin Loader' is not disabled.
Steps
1Open 'About Microsoft Office Outlook' from the Help Menu.
2Select the Disabled Items button.
3If the the Add-in Loader is in this list, enable it.
4Follow the steps from A-1.
General
QHow do I enable logging for TeamLook?
AThe TeamLook Team really appreciates you sending us the TeamLook Log Trace in order to find out why an unexpected result occured on your machine.
To enable Log Tracing
1From the Outlook menu bar choose TeamLook | About TeamLook...
2In the About TeamLook dialog box, check the box Enable Logging.
Once logging has been enabled, clicking the Submit Log button from an exception dialog box or from the About TeamLook dialog box will, will send the log to Personify Design.
QWhy doesn't the Work Item Toolbar show up while composing a new email?
ATeamLook currently supports converting an existing email into a Work Item. The Work Item Toolbar is not displayed while a user is composing an email.
We have considered very interesting scenarios where a user can interact with the Work Item Tracking System while composing new email. Look for this functionality in future releases of TeamLook.
Licensing and Activation
QI previously purchased TeamLook for Outlook 2003, but now I have upgraded to Outlook 2007 Beta. Can I activate TeamLook for OL2007 with the same Activation Key?
AYes. Now that Outlook 2007 has officially been released, you can upgrade from TeamLook for Outlook 2003 to TeamLook for Outlook 2007 using the same Activation Key!
QAre licensing and activation services secure?
APersonify Design TeamLook makes use of a secure, real time licensing and registration system. This is accomplished through a set of web services hosted at https://service.personifydesign.com. All information transmitted over these web services is private and secure. It may be necessary to allow firewall, ISA, or web proxy access to https://service.personifydesign.com to activate and register TeamLook. Please contact TeamLook@personifydesign.com with any issues or questions pertaining to this matter.
FAQ Update: October 20, 2006
